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Testimonials

 

At Ultimate Healthcare, we monitor both our products and the service we provide to our customers and the feedback we receive allows us to continually evolve and improve our service.

March 2019

I have been having a number of issues with tissue viability and concerns re skin care whilst working in a special school for children with physical disabilities. I liaised with our team of tissue viability nurses as the children’s skin was still intact but I was still concerned with how to reduce the risks alongside a 24 hour postural management programme. Andy Robinson from Ultimate Healthcare was recommended.

Andy was easy to contact, responded promptly and was sympathetic as I didn’t really know what I could do or what ultimate healthcare could do.

We completed some joint assessments with children who had been unsettled in their specialist seating who had been prone to red areas on various parts of their bodies, unable to verbally communicate and scored very high on the Braden.

Andy completed pressure mapping with children which proved an invaluable method of providing insight into pressure and shearing forces, identify bony prominences, differences with and without a sling in situ. It has helped to identify comfort issues that the child had not been able to communicate and allowed us to see what was happening.

The pressure mapping enabled me to clearly identify areas that required change from as simple as adjusting a sacral pad to adjusting the seat cushion. Andy emailed me the photos from the pressure mapping which allowed me to complete a comprehensive report demonstrating areas of risk, to identify solutions and secure funding.  

Following the assessment Andy returned and added additional padding to the existing seat cushion which significantly reduced the pressure when we re did the mapping, the child is now tolerating his class seating for longer and education staff have reported he is more settled in his seating

Alison Orchard  |  Advanced Paediatric Occupational Therapist

Nottinghamshire Healthcare NHS Foundation Trust

 

March 2019

Following discharge from the hospice the community team had ordered a mattress which would fit in this young child's cot however this caused her a significant measure of discomfort and distress. Family did not use the mattress due to her discomfort and this child required 2 hourly turning which in essence gave her no opportunity to sleep.

When the mattress was put in place the young child immediately settled and was in very obvious comfort. She immediately settled and the mattress made a huge impact to the care of this child who was end of life.

Andy Robinson was excellent in providing the expert knowledge of which mattress to use and his care, compassion and professionalism was excellent and something the company should celebrate. Both myself and the professionals involved were very impressed with the product and the service and will definitely use this company again.

Regarding the Tamora III Advance

Debra Pease  |  CHC Project Lead  |  Calderdale NHS 

 

March 2019

"Just to let you know that whatever this mattress is it is having a profoundly positive effect on this patients sores! Circulation improved and now bleeding freely (no sign of infection) and reducing in size"

Email from Janet Marrison Community Nurse Dalton/Ulverston regarding the Heritage II Digital Turn replacement mattress

 

February 2019

Regarding Ultimate healthcare. I want to highly recommend the Tamora lll  mattress. My mum had been nursed in bed for over a year on a conventional high specification air mattress but her pressure wound was stubborn to heal and painful as air moved through the cells of her existing mattress.

 

In consultation with the tissue viability nurse mum and I became aware of your Tamora lll mattress. It has had exceptional results - Mum's wound finally healed within a short time after transferring to the Tamora lll. It was also much more comfortable allowing mum to rest and sleep without regular periods of intense pain experienced with the previous 3 mattresses supplied. Additionally there had been issues with other mattresses deflating. The Tamora has remained secure with no incidents. The staff supporting mum report ease of nursing and turning her. They are very happy with the mattress too and find it easy and effective.

 

I would also like to commend your personal and highly professional service. The pressure monitoring you undertake demonstrated clearly the difference between Tamora and other mattresses , but above this you took time to explain everything to mum and I and answer our concerns. The customer care was person centred and much appreciated. Also your responsiveness when we required further products to support Mum being out of bed. I cannot recommend ultimate healthcare products and your service highly enough. Mum and I are ex nurses but it is very different being on the other side of care. Thank you Andy and Ultimate healthcare.

 

Fiona McClelland

St Jubilee Court Nursing Home, Worksop – Resident

 

August 2018

It is always very difficult to choose the most effective cushion for patients, particularly patients with loss of sensation below the waist. The  cushion that was required, needed to provide comfort, aids posture whilst seating and be effective at reducing pressure, as the patient already had stage 3 skin damage. A variety of high risk pressure relieving cushions had been used with no significant improvement.

 

We have found Ultimate Healthcare to be one of the most reliable and supportive companies, who offered to visit and pressure map our patient and allow the patient to trial an excellent cushion (Polyair). This cushion was very easy to set up, successfully improved the patients posture when seating and we noted positive improvements to the pressure ulcer within only a week of using the cushion.

 

The company provide a large range of pressure relieving equipment and results as explained above reflect both of the care the patient receives and the quality of equipment the company provide.

 

Tessa Anders  |  Tissue Viability Nurse

 

 

April 2018

"Equipment is always difficult as so many companies offer so much.

However from experience I have found Ultimate Healthcare one of the more reliable companies and they offer a fantastic mattress that has many options, especially if your patient is hoisted. I have recently used this same process successfully for two patients, one with MND who couldn't get comfortable, and the second a quadriplegic who was marking on all surfaces.

They will offer to come and 'pressure map' the patient, and will identify the best mattress and cushion if needed, to suit the patient and their lifestyle. They also provide profiling beds with four sections, which is what you would need"

 

Geraldine Reevell | Tissue Viability Specialist Nurse | Nottinghamshire Healthcare NHS Foundation Trust

 

 

 

"All Hallows Hospital have been using Ultimate Healthcare products for several years, in particular the Heritage Full Replacement Mattresses (24 Systems), for tissue viability care for our complex patient’s needs.

The after care service and advice provided by the Ultimate team has always been very good and the systems purchased are highly reliable, there has been not a single call out over a 4 year period!

An update of pressure care equipment available is made accessible to All Hallows and includes pressure area care training. The little things like accommodating dates and times to meet our needs so the maximum staff can attend really do matter and reflect positively about the Company.

We have recently purchased further equipment to include the Liberty Low Air Loss Mattress (4 Systems), which patients are now benefiting from in terms of comfort and pressure area care. Furthermore we have had healing category 4 patients on these systems who have actually healed which reflects well on both the care received and the quality of the systems used."

 

Janet Dunning, Matron, All Hallows Healthcare Trust, All Hallows Hospital

 

 

 

"This company has worked for originally Redbridge PCT and now North East London Community services (Redbridge) for approximately 4 years. Since working with Ultimate Healthcare, many of the previous problems encountered has been eliminated as the products meet our patient’s clinical need both initially but also throughout the time we have continued to work with Ultimate Healthcare.

 

The products are of a high specification and the company provide a good range of products to make clinical decisions with. One of the best benefits that I have personally encountered is the willingness of the company representatives to work collaboratively together to meet the clinical needs of patients who require a specialist piece of equipment. This has occurred on a few occasions when I have requested extra support in the management of a patient with specific needs and the company and their representatives have been very helpful in achieving a good effective clinical outcome. 

 

Education and training is another element of the company’s history with us that has been proactive and continued. We are currently in the process of undertaking further training for my community staff in order to ensure staff competency and knowledge of equipment is maintained and standardised. One of the best features of this on-going training is the willingness to provide this training at community venues that suit our staff even if it can be at times difficult for the company to manoeuvre their equipment.

 

This level of flexibility and adaptations is essential element for me including the openness and willingness to provide support, guidance and advice to both myself and my community nursing teams."

 

Hannah Patten – TVNS, Barking, Havering and Redbridge University Hospitals NHS Trust

 

 

 

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